Every order is covered by our 90-Day Satisfaction Guarantee. If anything isn't right with your order, email us at support@copilotohana.com within 90 days of delivery and we'll make it right.
If your item arrives damaged or defective, or you receive the wrong product, email us at support@copilotohana.com within 90 days of delivery with a photo or video of the issue. We'll offer you:
If you're not happy with your order for any other reason, email us within 90 days of delivery and we'll work with you to make it right. If a return is agreed:
If you added the 1-Year Warranty to your order, any defect that appears within 1 year of delivery is covered with a free replacement. Just email us a photo or video of the issue.
Refunds (if applicable) are processed once the issue is confirmed or the returned item is received and inspected. Processing times may vary depending on the payment provider. Copilot Ohana reserves the right to refuse any return that does not meet these conditions.